Use live chat for fast, real-time help. Maximum Casino live support connects you to an agent in the same window.

• How to start: tap the Help icon on the website bottom right, then select Start chat. In the app, go to Account > Help and Support > Chat now.
• What it suits best: login or password issues, two-step authentication, KYC document checks, deposit or withdrawal status, bonus questions, support for game issues such as a frozen round.
• Hours and language: 24/7 chat in English for the United Kingdom. Translation help may be available on request.
• Expected wait: usually under 2 minutes. During peak events it can extend to 5 to 10 minutes.
• Tips for a quicker answer: have your account email, postcode, and date of birth ready. Share screenshots of any error. Include bet ID or payment reference if relevant. Stay in the chat window until the agent confirms a resolution or creates a ticket.

Email is best for detailed queries and when you need a written trail. It suits documents, receipts and longer explanations.

• How to send: sign in and open Help and Support, then choose Email support to open the secure form. This routes your message to the right team.
• Best use cases: KYC uploads, account reviews, dispute follow-ups, bonus terms questions, self-exclusion or safer gambling requests.
• Contact details: use the support email link shown after sign-in so your account is matched automatically. If you cannot sign in, use the public Contact form on the website.
• Response time: most emails are answered in 2 to 12 hours. Complex reviews may take up to 24 hours.
• Tips for faster handling: use a clear subject such as KYC verification or Payment receipt attached. Include your account email, full name, and a brief timeline. Attach files in JPG, PNG or PDF. One issue per email helps the support team resolve it sooner.

Phone support is direct and helpful when time matters. You can speak to an agent and get step-by-step guidance.

• How to call: sign in and go to Help and Support > Call. The UK support number appears there after verification. If you cannot sign in, use the Contact page to request a call-back.
• Best use cases: urgent account access problems, payment failures, cash-out holds, security concerns, self-exclusion requests.
• Contact details: the UK helpline number and any free number are shown inside your account for security. If a helpline number 24/7 is available, it will be listed there.
• Hours and wait times: phone lines run daily during extended UK hours. Typical queue is 1 to 3 minutes, resolution during the same call when documents are not required.
• Tips for quicker calls: have your account email, postcode, date of birth and last deposit method ready. Call during off-peak times such as mid-morning or late evening. If asked, confirm the one-time code sent by SMS or email to authorise changes.

Messaging apps and social channels offer convenient updates and quick checks. Use them for simple questions and follow-ups.

• Platforms: WhatsApp, Telegram, Facebook Messenger and X. Start only from the verified links in the website footer or in the app profile.
• Best use cases: checking ticket status, basic account questions, site updates, promotions clarifications. Use chat or phone for payments or ID checks.
• Contact details: tap the platform icon on the Contact page to open a secure chat. Do not share card numbers or full IDs in public comments.
• Response time: monitored daily, usually 1 to 4 hours during UK daytime.
• Tips for safe contact: send your account email and ticket number in a private message. Keep messages short and focused. Move to live chat for sensitive issues.

Technical support helps when something does not work as expected. Use it for game, app or payment errors.

• How to reach technical support: start a chat and choose Technical support to enter the specialist queue. You can also submit a technical ticket via Help and Support > Report a technical issue.
• What it fixes: login loops, two-step verification problems, app crashes, game malfunctions, stuck rounds, failed deposits, declined withdrawals, error codes on the website.
• Contact options: technical tickets and a dedicated chat queue are available after sign-in. If asked for logs, follow the steps sent by the agent.
• Resolution time: triage within 1 to 4 hours for most cases. Game restores or payment rechecks can take longer if a provider is involved.
• Tips to speed things up: attach screenshots or screen recordings, include device model, OS version, browser or app version, time and date of the error, game title and round or bet ID, and any payment reference. Describe what you tried already so the support team does not repeat steps.

VIP and priority support provide faster queues and dedicated handling for eligible players. Access is shown in the account once invited.

• How to access: open the VIP area in your account and select Priority support to start chat or request a call-back. A dedicated support number or priority email may also be listed there.
• Who qualifies: high-tier players invited based on play history and responsible play checks. Issues such as payment reviews, withdrawals and account queries receive priority routing.
• Response expectations: chat replies are often under 1 minute. Call-backs are usually 5 minutes or less during UK hours.
• Tips to make the most of it: keep notifications on for call-backs and messages. Use one channel per issue to avoid duplicate tickets. Share your preferred contact time in the UK timezone.