By creating an account, you agree to these General Terms, the Privacy Policy, the Anti-Money Laundering Policy, the General Betting Rules, and any bonus terms. Read them carefully before you use our services. Maximum Casino provides remote gambling to adults in accordance with applicable UK law and regulatory requirements.

Eligibility and registration

• You must be at least 18 years old and physically located in Great Britain when placing bets or using real-money services.
• Registration requires accurate personal details. You must keep your information current and complete any identity and age verification we request.
• Only one account is permitted per person. Accounts must be registered in your own name and used only by you.
• Use of our services is not allowed where it would be unlawful. We may block access based on location.

Changes to these Terms

• Maximum Casino may amend these Terms to reflect legal, regulatory, technical, or business changes.
• Material changes will be notified via the website, app, or email. Continued use after notice constitutes acceptance.

Proper platform use

• You agree not to engage in fraudulent activity, chargebacks, misuse of bonuses, collusion, arbitrage arising from obvious error, use of bots or scripts, or any form of market or event manipulation.
• You will not interfere with site security, attempt unauthorised access, or upload harmful content.

Content and intellectual property

• All site content, odds displays, trademarks, software, and data remain our or our licensors’ intellectual property.
• You may use the content for personal, non-commercial purposes only and must not copy, redistribute, or adapt it without permission.

Liability and service availability

• Services may be suspended for maintenance, regulatory, or security reasons. We are not responsible for failures caused by telecommunications, power, or third-party platforms outside our control.
• To the extent permitted by law, we exclude liability for indirect or consequential loss and limit direct loss to amounts related to the affected bet or transaction.
• Nothing restricts your statutory rights or our liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

Account security

• You must keep your login details confidential and secure your devices. Notify us promptly if you suspect unauthorised access.

Suspension and closure

• We may suspend or close an account for regulatory, security, responsible gambling, or legal reasons, or where we suspect a breach of these Terms.

Complaints, ADR, and governing law

• Contact Customer Support to raise a complaint. If unresolved after our final response or eight weeks, you may refer the dispute to an approved Alternative Dispute Resolution provider such as IBAS.
• These Terms are governed by the laws of England and Wales and the courts of England and Wales have jurisdiction, subject to your mandatory consumer rights.

Eligibility and access

• You must be 18+ and located in Great Britain at the time of betting. Geolocation and verification checks may apply before bets are accepted.

Acceptance of bets

• A bet is accepted only when it appears in your bet history with a valid reference.
• Bets placed but not confirmed due to connectivity, system error, or price changes are not valid.

Stakes, limits, and maximum payouts

• Minimum and maximum bet amounts vary by market and are shown on the bet slip.
• Bet limits, liability caps, and maximum payout thresholds may apply as published in market rules.

Prices, odds changes, and settlement

• Odds are subject to change until acceptance. Bets are settled at the odds confirmed at acceptance.
• Settlements are based on the official result for the relevant event or competition. If no official result is available, recognised industry sources may be used.
• Dead-heat, abandonment, postponement, and rule-specific scenarios are governed by the relevant market rules.

Errors and palpable mistakes

• If an obvious error occurs in odds, markets, or results, Maximum Casino may void the affected bet or settle it at the correct price, acting fairly and in line with regulatory expectations.

Restrictions on betting

• We may refuse bets, limit stakes, apply stake factoring, or close markets for risk, regulatory, or integrity reasons.
• Syndicated betting, match fixing, or misuse of insider information is prohibited.

Cancellations and voids

• Once accepted, a bet cannot be cancelled by you.
• Bets may be void if an event is cancelled, materially rescheduled, or where market terms require voiding.

Cash Out and promotions

• Cash Out, if offered, is not guaranteed and may be suspended or unavailable for certain bets or events.
• Free bets, bonus bets, and other bonuses are subject to their own terms. Returns from free bets usually exclude the stake.

Funding your account

• You may deposit using supported methods such as UK-issued debit cards, bank transfer, and selected e-wallets, subject to availability.
• Credit cards are not permitted under UK law, including via e-wallets where the underlying funding source is a credit card.
• The payment method must be in your own name and match your account details. Third-party payments are not allowed.

Withdrawals

• Withdrawals are normally returned to the original payment method in line with closed-loop security.
• Processing times depend on method and verification status. Internal reviews may be required before funds are released.
• Minimum and maximum amounts, along with any method-specific rules, are shown in the cashier.

Fees and timeframes

• We do not charge deposit or withdrawal fees, but your bank or provider may charge you.
• Deposits typically credit immediately once authorised. Withdrawal processing times vary by method and will be shown at the point of request.

Security, verification, and AML

• Strong Customer Authentication may be required for card payments.
• Before withdrawals, and at other times, we may request identity, address, affordability, source of funds, or source of wealth evidence.
• Maximum Casino may split withdrawals across methods to meet regulatory and security requirements.

Transaction restrictions

• We may decline, block, or reverse transactions to comply with legal, security, or responsible gambling obligations.
• Bonus balances cannot be withdrawn until all applicable bonus terms are fulfilled.

Cancellations and reversals

• You may cancel a withdrawal while it is pending if the cashier provides that option.
• We may cancel or delay a transaction where we suspect unauthorised use, fraud, or money laundering.

Maximum Casino supports safe betting and provides tools to help you stay in control. If gambling stops being fun, use the controls below and seek support early.

Player protection tools

• Deposit, loss, and wagering limits: set daily, weekly, or monthly caps.
• Reality checks and session reminders: receive prompts about time spent.
• Time-out: take a short break from your account for a selected period.
• Self-exclusion: exclude yourself for at least six months or longer. Register with GAMSTOP for multi-operator exclusion across the UK.

Safer gambling practices

• Do not chase losses, set a budget before you play, and only bet money you can afford to lose.
• Bonuses should not drive your decisions; read bonus terms before you participate.

Support and resources

• National Gambling Helpline: 0808 8020 133 (24/7)
• GamCare: gamcare.org.uk
• BeGambleAware: begambleaware.org
• GAMSTOP: gamstop.co.uk
• Gambling blocking tools: Gamban and similar software

Vulnerable and underage persons

• Gambling by anyone under 18 is prohibited and leads to account closure and forfeiture of winnings.
• We may carry out affordability and vulnerability checks and may restrict your account where risk indicators are identified.

Legal and regulatory framework

• We comply with the UK Money Laundering Regulations 2017, the Proceeds of Crime Act 2002, the Terrorism Act 2000, and relevant sanctions regimes.
• Our policies align with the Gambling Commission’s guidance on AML/CTF and customer due diligence.

Know Your Customer (KYC)

• We verify identity and age and may request documents to evidence address, payment method ownership, source of funds, or source of wealth.
• Enhanced due diligence applies for higher-risk customers, including politically exposed persons and sanction screening.

Monitoring and detection

• Transactions and betting patterns are monitored using a risk-based approach, including thresholds, anomalies, and unusual use of services.
• Suspicious activity may lead to a Suspicious Activity Report to the National Crime Agency without notice to you, where required by law.

Consequences of non-compliance

• Maximum Casino may delay, block, or refuse transactions, freeze funds, restrict services, or close accounts.
• Where permitted by law, we may withhold balances linked to criminal conduct and will cooperate with law enforcement and regulators.

Scope and controller

• Maximum Casino is the data controller for personal data processed in connection with your account and our services.
• We comply with UK GDPR and the Data Protection Act 2018.

Data we collect

• Identification and contact data: name, date of birth, address, email, phone.
• Account and transaction data: registration details, deposits, withdrawals, bets, bonuses, and verifications.
• Technical data: device identifiers, IP address, geolocation checks, cookies, and log data.
• Compliance data: KYC/AML documents, affordability assessments, communications, and responsible gambling interactions.

Purposes and legal bases

• To provide services and manage your account (contract).
• To meet legal and regulatory duties, including AML, age verification, and responsible gambling (legal obligation).
• To maintain security, prevent fraud, and improve performance (legitimate interests).
• To send marketing where you opt in, and to use cookies requiring consent (consent).

Sharing and international transfers

• We may share data with payment providers, identity verification services, analytics and security vendors, and regulators or ADR bodies as required.
• If data is transferred outside the UK, we use approved safeguards such as the UK International Data Transfer Agreement or Standard Contractual Clauses with the UK Addendum.

Retention

• We retain personal data only as long as necessary for the purposes above and to meet legal retention requirements, then delete or anonymise it.

Your rights

• You may exercise rights of access, rectification, erasure, restriction, portability, and objection.
• You can withdraw consent at any time where consent is the legal basis.
• To exercise your rights, contact our Privacy Team using the details in the Help Centre. You may also lodge a complaint with the Information Commissioner’s Office.

Cookies

• Our site uses cookies and similar technologies. Read the Cookie Policy for details on categories, purposes, and your choices.

Commitment to security

• Maximum Casino employs technical and organisational measures to protect your account, bets, and transactions.

Technical safeguards

• Transport Layer Security encrypts data in transit. Sensitive data is encrypted at rest.
• Strong Customer Authentication is supported for payments.
• Optional two-factor authentication adds a second step to login.

Operational controls

• Continuous monitoring detects unusual activity, repeated failed logins, or suspicious device changes.
• Access to systems is role-based and logged. Regular audits and vulnerability testing are conducted.

Your responsibilities

• Choose a strong password, enable two-factor authentication, and keep devices updated.
• Do not share credentials. Tell us promptly if you suspect unauthorised access or any breach.
• Log out after use, particularly on shared devices, and review your account activity regularly.